A guide for first time users:

Prior to registeringcheck your email setting!

  • You need an email address to register your account.
  • Once you register, you will not be able to change your email address associated with your account.
  • You will receive an account activation email after you register your contact details.
  • Before you register your account, please ensure that “@tickets.rugbyworldcup.com” can be accepted as a trusted email address. You cannot activate your account unless your inbox can accept our account activation email.

STEP1Personal Details -- Enter your name, address, date of birth, email address, and so on

  • Create and register your account
    Click the 'Register' button

  • *Please be reminded that all information is mandatory except your 'Title', irrelevant fields in the address section (if any), and the second telephone number.

  • *It only takes only a few minutes or so to join the Front Row. You can join now and come back to this page to finish your account registration.

  • *This is optional. Please note that only participating teams are listed, and teams will be added as they qualify. Selecting the team you support does not affect the result of your ballot application.

  • Terms of Use and Privacy Policy
    (mandatory) Please carefully read the Terms of Use, our Privacy Policy, and the Important Notes in regards to this official ticketing site. You are asked to agree to these in order to finish your account registration to enable you to apply for and purchase tickets for Rugby World Cup 2019.

    RWC 2019-related Information
    (optional, but recommended)

    Rugby-related information from RWCL/WR
    (optional, but recommended)

    Information from RWCL partners
    (optional, but recommended)

    Finally click "Submit" and check your email inbox for the New Account Activation email.

STEP2After submitting your personal details, check your email inbox for a New Account Activation email

What is a 'New Account Activation email'?
Once you click the 'Submit' button at the bottom of the registration page, a New Account Activation email message will be sent to your registered email address. You need to follow the instructions in the activation email to complete the registration and to activate your account. If you cannot find the activation email, please check your spam folder, and your email rejection settings. You will receive the ‘New Account Activation’ email from 'no-reply@tickets.rugbyworldcup.com’ (note you cannot reply to this email address). If you still cannot find it, please send an enquiry via the 'Contact Us' section on the FAQ page (you can see this page without logging in) with a request to resend the activation email along with your name, registered email address.

STEP3Activate your account

  • Activate your account
    Click on the 'Activate My Account' button. This is a link to the log in page to enable you to activate your account by logging in.
    If you cannot use this link, please send an enquiry via the 'Contact Us' section on the FAQ page (you can see this page without logging in) to let us know of the problem along with your name, registered email address.

  • Check that your account is activated
    You will see a message saying that your account has been activated.

    When you see this message:

    it may be because you have clicked on ‘Activate My Account’ button multiple times. There is chance that your account is already activated, so try logging in.

STEP4Try logging in!