A guide for first time users:

STEP1Receive a ballot result notification email or check the result on your 'My Applications' page

  • Ballot result notification will be sent to your registered email address on the specified date following each ballot sales phase.

STEP2Make a payment for the tickets you have won in the ballot

  • You can also check the ballot result on your 'My Applications' page. (You need to log in to the official ticket site to see this page.) If you have won the ballot, the background color of the box with ticket application information will be green. Otherwise, it will be red.

  • For the ballot you have won, you will see a 'Proceed to Payment' button in the box. Click the button to move on to the payment procedure.

STEP3Complete the payment

  • Purchase the tickets
    1Please make your payment during the specified payment period.

    You can pay by using the following credit cards: Mastercard®, JCB, and Visa.
    You can also use Masterpass™ to use the following credit cards: Mastercard®, JCB, and Visa.

    *Mastercard or Masterpass is the only payment option available to you if you have won your tickets through the Mastercard Double Your Chance promotion.*

  • 2Select the payment method.
    3Tick the 'I agree with the Ticketing Terms and Condition' box and click 'Make Payment' button.

    Credit Card Payment:
    The credit card company may ask for your personal authentication.
    Please have your registered password ready and click on the 'Make Payment' button.

    If you repeatedly come back to seeing the same “Please restart the payment process” message, you are asked to contact your credit card company. If such is the case, please tell them that it is about a transaction on the Rugby World Cup 2019 official ticketing site, as well as on details on the payment including the date and time when it happened, what you were trying to purchase and the amount.
    Please see Notes on the use of credit cards or debit cards for details.

    Masterpass Payment:
    When you choose Masterpass™ as your payment method, you will be directed to the Masterpass™ site. Once you finish entering required information on the Masterpass™ site, you will be back on the official ticketing site. Please do not forget to click the 'Confirm Payment' button.
    Please see Notes on the use of credit cards or debit cards for details.

STEP4Confirm your payment

  • Once you complete the payment procedure, you will receive the 'Payment Confirmation' message at your registered email address. You can also check your payment status on the 'My Applications' page.

  • All tickets will be delivered to either your postal address (physical tickets) or your mobile phone (e-tickets) closer to the Tournament in 2019.