A guide for first time users:

Ticket purchase procedures

STEP1Log in

  • Enter your registered email address and password and click ' I'm not a robot' and 'Login'.

    * If you have not created your account yet, please read this information on how to create your account.

  • Information in regards to purchasing tickets:
    Please read the rules on purchasing tickets carefully before you move on, then click 'Next'.

    1If you see this message, it means that you cannot apply for tickets in the current phase.

STEP2Select tickets

  • Available match tickets are listed on this page.
    2You will be able to filter the list by Date/Team/Venue.
    Click on Reset to go back to the whole list again.

    If you find the match that you want to go to, click on 'Select this Match'.

  • Select Category and Quantity
    You can select and change the quantity by clicking on the minus (-) and plus (+) symbols34
    When you finish selecting the categories and quantities, click on 'Add to Basket'.

    *You can purchase up to 6 tickets per match.
    You can purchase tickets in one or more categories as long as the number of tickets per match does not exceed 6 in total.

  • Confirm your selection of matches, categories, quantities and price
    If you want to purchase more tickets, click on 'Add Tickets' and repeat the above procedures.5
    If you are happy with what you have selected, move on to the payment process.

    *If you want to cancel everything that you selected, click on 'Clear Basket'.6
    *If you want to remove one or more matches you selected from your application, click on 'Remove' under ‘Actions’ on the far right side of/under the list.7
    *If you want to change the category and/or quantity, you need to 'Remove' the match once and repeat the match selection process.

STEP3Finalise your payment.

  • Confirm your address8
    The address you registered in your account will be used as the delivery address.
    It is important that all information including your country selection are correct.
    To change your country selection and/or address, click on 'Update'.9

    Selection of Delivery Method10
    If you want printed-tickets delivered to your postal address, select ‘POST’.
    If you wish to use your smartphone for entry, select 'E-TICKET'.
    *If you puchased Premium Seat tickets, you need to select 'POST'.

    Please select from either not making a donation or one of the three donation amounts.

  • 12Select the payment method.
    13Tick the 'I agree with the Ticketing Terms and Condition' box and click 'Make Payment' button.

    Credit Card Payment:
    The credit card company may ask for your personal authentication.
    Please have your registered password ready and click on the 'Make Payment' button.

    If you repeatedly come back to seeing the same “Please restart the payment process” message, you are asked to contact your credit card company. If such is the case, please tell them that it is about a transaction on the Rugby World Cup 2019 official ticketing site, as well as on details on the payment including the date and time when it happened, what you were trying to purchase and the amount.
    Please see Notes on the use of credit cards or debit cards for details.

    Masterpass Payment:
    When you choose Masterpass™ as your payment method, you will be directed to the Masterpass™ site. Once you finish entering required information on the Masterpass™ site, you will be back on the official ticketing site. Please do not forget to click the 'Confirm Payment' button.
    Please see Notes on the use of credit cards or debit cards for details.

STEP4Comfirm your ticket purchase.

  • Once you complete the payment procedure, you will receive the 'Payment Confirmation' message at your registered email address. You can also check your payment status on the 'My Applications' page.