A guide for first time users:
Global demand for Rugby World Cup 2019 tickets has been extraordinarily high across all previous sales phases.
Customers looking to access tickets should anticipate extremely long queues as they wait to access the official ticketing site.
Here are some top tips to help you through the ticketing process once you enter the site:
- We encourage you to use the ‘notify me by email’ function. A notification will be sent to you when you reach the front of the queue. You will have a 30-minute window in which to access the site.
- Do not close your browser, as you may lose your place in the queue. If you do accidentally close your browser, you can return to your place by clicking the link in the email notification sent to you if you utilised the ‘notify me by email’ function.
- Do not close your browser or use the return key during online payment, as this will prevent your payment from being processed correctly. If you see a message stating ‘My Application’ is pending, please wait until the system receives a response for your payment. If no response is received, you will be able to restart your ticket selection process after approximately 30 minutes.
- Please refrain from logging in simultaneously using multiple devices/browsers under the same user account, as this may prevent your payment from being processed.