Cookie Policy

This cookie policy covers the services provided by the Rugby World Cup 2019™ Official Ticketing Site ( for which the data controller is Rugby World Cup 2019 Organising Committee (“JR2019”). The purposes of this policy is to inform users of this website about what cookies are used when they visit this website, how the cookies are used and the ways in which the cookies can be managed.
By using this website, you consent to us using the cookies in accordance with this cookie policy.


For details about what information is collected about you when you visit this website, how this information is used, if it is disclosed and the way in which we protect user’s privacy, please refer to the privacy policies applicable to this website at Any information submitted via this website shall be subject to the terms of those individual privacy policies. You should be aware of these privacy policies and we encourage you to read the privacy policies on the websites you visit.


In common with many other website operators, we may use standard technology called 'cookies' on these websites. Cookies are small text files containing pieces of information that are stored by your browser on your computer's hard drive or other access device when you visit our website. Depending on the services you request, or that are being made available on website, the information stored in a cookie may relate to your browsing habits on website, or a unique identification number so that the website can "remember" you on your return visit. Cookies can be read by the website on your subsequent visits. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the website.


Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of websites.

The cookies on our website are used to improve services for you through, for example:

  • • recognising that you may already have given an e-mail address or username and password so you don’t need to do it for every web page requested;
  • • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast; and
  • • analysing anonymised data to help us understand how people interact with services provided on our website so that we can make our website services better.


The cookies used on our website fall into two categories:

On-site cookies: These are our own cookies, controlled by us and used to provide information about usage of our website. We may use on-site cookies that are necessary to deliver certain services to you – for example, to do things like save registration information, remember language selection and remember if you have voted in a poll. These cookies do not track your usage. Our website use cookies in several places.

Third-party cookies: these are cookies found in other companies’ internet tools, which we are using to enhance our website. For example, we use Google Analytics to track things like the number of people that our using our website, where they are coming from and what content they are viewing. This information is collected for statistical purposes only, it does not identify any individual and JR2019will provide only aggregated data from these analyses to third parties. This helps us to measure whether we could improve areas of our website. We do not control the dissemination of these cookies and you should check the third party websites for more information about these.


Please note that our website also contains links to other sites, such as third parties advertising on our website from time to time and/or our website may contain links to other websites, over which we have no control and are not covered by the terms of our cookie and/or privacy policies. If you access other websites using the links provided, the operators of those websites may use cookies and/or otherwise collect information from you in accordance with their privacy policies, which may differ from ours.


Most browsers automatically accept cookies, but you can usually change the preferences or settings on your web browser to control and manage cookies. The procedure for changing the preferences or settings depends on the web browser that you have chosen to use. If you wish to manage cookies yourself, or stop your computer or other device accepting cookies, go to the help section of your internet browser (for example Internet Explorer or Firefox) where you will find information on how to do this. In some cases, you can choose to accept cookies from our website, but block them from third parties. In others, you can block cookies from specific advertisers, or clear out all cookies.

In addition to the procedures detailed above, we have below, suggested links to websites to provide you with further information and procedures to follow to manage cookies. If you want to remove all tracking cookies from all of the websites you visit, here are links to three programmes that allow you to do this:

Please note that by removing our cookies or disabling future cookies you may not be able to access certain areas or features of our website, or to make full use of all of our website’s features.