Legal Information and notices required by Act on Specified Commercial Transactions

Name of organization Rugby World Cup 2019 Organising Committee
Manager Takanobu Mori (Ticketing and Marketing Division Director)
Address 4-1, Kasumigaoka-machi, Shinjuku-ku,
Tokyo, 160-0013, Japan
Contact Rugby World Cup 2019 Organising Committee Ticket Customer Centre
Phone +81 50 3786-6615
Open 10:00~18:00(JST)
*Service will not be available during the New Year's holidays.
FAQs & Contact form : tickets.rugbyworldcup.com/faq.html
URL tickets.rugbyworldcup.com
Sales period/
Application period
Please check out the ticket information page below:
https://tickets.rugbyworldcup.com/showNews.html?changeLanguageTo=en&idNews=100
For the Priority Ballot sale, as the aplication period, acceptance period of change/cancellation and the date and time for Ballot Result Notification are set forth for each match, please confirm on the ballot application page of each match at the time of application.
Please note that applications, changes and cancellations cannot be made after the end of the application period.
Limitation on purchase quantity You can purchase up to and including 6 tickets per match. You are not always able to purchase the ticket in case that the number of applicatons exceeds that of tickets allocated for the match. For more information, please check out the ticket information page below: https://tickets.rugbyworldcup.com/showNews.html?changeLanguageTo=en&idNews=100
Sales prices Sales prices are set forth in the purchase pages of each tickets for each match (Tax is included in the price.). Please check out the ticket information page below: https://tickets.rugbyworldcup.com/showNews.html?changeLanguageTo=en&idNews=100
Other expenses
(All prices include consumption tax )
◆Delivery charge
500 JPY will be charged per order for domestic sales of electronic tickets and 1,000 JPY will be charged per order for domestic sales of physical tickets.
500 JPY will be charged per order for international sales of electronic tickets and 3,000 JPY, 3,700 JPY or 4,900 JPY will be charged per order for international sales of physical tickets.
For international sales, 500 JPY will be charged per order for electronic tickets and 3,000 JPY, 3,700 JPY or 4,900 JPY will be charged per order for physical tickets depending on the address registered to your ticketing account.

◆Commision fee
 ・In case of cash payment at Seven-Eleven or Family Mart :JPY216

For more information, please check out the ticket information page below: https://tickets.rugbyworldcup.com/showNews.html?changeLanguageTo=en&idNews=100
Delivery timing We plan to issue and deliver tickets in order from the summer of 2019.
Details will be posted on this site and informed separately to purchasers upon such decision.
Payment method
and due date
◆Settlement with credit card
You can pay by the following cards: Mastercard, visa, and JCB.
Settlement will be made upon purchase.
The billing date may vary depending on credit card companies.

◆Convenience Stores (7eleven, Familymart)
Domestic only.
Please make payment by the payment due date directed at the time of your purchase. Please note that the application will become void if you do not pay by the due date.

For more information, please check out the ticket information page below:
https://tickets.rugbyworldcup.com/showNews.html?changeLanguageTo=en&idNews=100
Cancellation and change You may not cancel or change your ticket after you purchase it in any event except where the organizer permits you.
Replacement The organizer is not responsible for lost, stolen, misplaced, damaged, stained, or forged tickets, and will not replace unreadable or incomplete tickets.
Refund due to event cancellation, etc. In case of unforeseen circumstances or other circumstances such as force majeure, safety and security problems, decisions made by authorities or competent authorities (including but not limited to these), the start date and time of the game, game time and other details managed by venue or ticket may be changed.
In this case, we will refund the fee only within the prescribed period based on the decision of the organizer.
Please note that only the amount of the face value of the ticket will be refunded and expense such as delivery fee, issuance fee and commission fee will not be covered.
Advertisements via e-mail Advertisement mail may be delivered based on your acceptance of delivery of various information / guidance (e-mail · DM) including ticket information related to the Rugby World Cup 2019 ™ Japan Tournament.
Each e-mail will be sent from info@tickets.rugbyworldcup.com or info@japanrugby2019.net.
Since important notices such as confirmation of your purchase and application, ticket sales information, event cancellation will be sent from the above e-mail addresses, please make sure that you can receive e-mails from them.